Issues with SMS Messages for 2FA

Incident Report for Traveling Mailbox

Resolved

This incident has been resolved.

Posted Jan 11, 2022 - 22:05 EST

Update

SMS Texts should come through but they appear to be delayed by about 10-15 minutes. We are continuing to investigate.

Posted Jan 11, 2022 - 17:46 EST

Identified

Our vendor who sends our SMS Text Messages for 2FA has identified an issue on their end that is effecting Outbound SMS Messages. We are investigating.

Posted Jan 11, 2022 - 17:33 EST

This incident affected: Online Mailbox Portal.